You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. There was a problem with the email server that the message was sent to. The obstruction varies in different venues. How do I make a wheelchair or Accessible Seating booking? Ticketek's Group Bookingscan help you plan your next excursion. 1 0 obj https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? Yes, you are able to use multiple Ticketek Gift Vouchers. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once Where can I find my AFL Membership number? The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. Are Refundable tickets available through Ticketek Marketplace? When attending the event ensure you can present your card on request. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. If an event is cancelled or postponed you will need to contact Ticketek for a refund. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. How does Ticketek remember my preferences when I return? If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. There are over 20 circumstances you may request a refund. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Once you have selected your ticket(s), there is a time limit of. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. Ensure your contact and personal details are correct. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. . Will the Mobile Ticket scanners at venues work through phone covers? What does General Admission (GA) mean? Ticketek routinely mismanages ticket processing which should be simple. How do I gain entry to the venue using Passbook? Will mobile tickets be removed from the Ticket Wallet after an event? You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . Tap "Add to Passbook" at the bottom of your mobile ticket. Ed Sheeran Melbourne concert: Fans left stranded amid Ticketek issues All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? Alternatively, contact us for help via 1300 722 515 or [email protected] and they will be able to provide it to you. Please ask your friend to check their junk mail. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 Group discounts may be offered but do not apply to all events. Terms & Conditions of Sale | Ticketek Australia P!NK Summer Carnival tickets | Tours and Events | Ticketek Australia How do I find out the expiry date of my Ticketek Gift Voucher? If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. <> When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. 2022 AFL Ticketing Information | Adelaide Football Club Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. What is my online AFL Membership account? Emily O'Sullivan, CPA - Audit Senior Assistant - Deloitte | LinkedIn Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. Tickets will be available to purchase, once onsale, through Ticketek. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . Are Refundable tickets offered on Gift Voucher sales? How can I find AFL Membership on a match day? Your AFL online account allows you to access all information regarding your 2023 AFL Membership. Where do I redeem my Ticketek Gift Voucher? More information relating to mobile ticketing will be communicated in the lead up to the season. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. Be sure to select the discounted 'member' ticket. If I received an invite, does Ticketek store my contact details? Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. You now have the option to have your sign in details remembered for your next visit. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Please comply with any stated ticket limit for this event. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. Ed Sheeran fans left furious as ticket chaos leaves thousands stranded Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. Methods of collection and/or delivery will be available when choosing your collection/delivery details. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). They must present the relevant concession documentation at point of purchase and upon entry to the ground. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. Don't worry though, until you finalise your purchase the value will remain on your voucher. Can held seats be purchased through any other channels? To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. How do I update my credit or debit card details once they have been saved? When tickets are no longer available the event will be displayed as Allocation Exhausted.". SuperJuniorIndonesia on Twitter: "RT @MONSTERGRP: [Notice] @henrylau89 Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. Can I still access the full site on my phone if I need to? In most cases, tickets must be returned to the place where they were purchased. Sign In Join today Please note: AFL House is currently closed to the public. This is so we can show you upcoming events in your vicinity. Replacement cards cost $10. What happens if I forget my phone or my battery dies at the venue? You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf If you have purchased concession tickets, you are also required to present a valid concession card. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. An administration fee of $10 will be charged. If there is no connectivity at the venue, can Passbook tickets still be accessed? General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. My AFL Membership card has not yet arrived, what should I do? If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? On some occasions seats are released closer to the event. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. If your question is not answered, contact our membership team via: 1999-2023 Ticketmaster. Ticketek Gift Vouchers look just like a regular Ticketek ticket. Do I need to add to Passbook to gain entry into the venue? PDF CONCESSION & JUNIOR POLICIES - Ticketmaster There are three delivery options: Note that for general admission events, tickets can not be replaced. Where do I select Mobile Ticket delivery? Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). Can I change to Refundable tickets after I've bought my tickets? These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. How many tickets can be delivered by Mobile Ticket delivery? As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). The website only allows one invitee from a group to purchase at a time. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. Proof of purchase may be required for any refund or exchange. Can I use text or download images, photos and videos from the site? Once tickets are added to Passbook, simply open the Apple Passbook app. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. Some events may have a Family ticket which includes 1 Adult and 1 Junior. There are no guarantees. Ticketek Australia Questions | ProductReview.com.au When you book online you cannot choose the location of your seat. What happens if my phone is out of battery or my network coverage is low when I get to the venue? Please wait a few seconds for it to load. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. Accept the Ts&Cs and "Submit" 9. How can I receive my Ticketek Gift Voucher? Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Discover New Events. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. Refer to specific details at each venue regarding accessing the stadium/park. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. Systems are in place at every venue to ensure that each ticket barcode can only be used once. Invitee A changes their mind and does not proceed with their purchase. How do I unsubscribe from My Ticketek emails? Their barcode will then be on their homepage. endobj By clicking this link, a web page will be displayed containing your ticket. We sell tickets on a "next best available" seating system. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). My Ticketek Ticket Delivery. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. All rights reserved. Why is there a time limit when I buy tickets? Ticketek will only mail tickets to the residential address of the credit/debit card holder. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Can I use more than one Ticketek Gift Voucher in the same transaction? Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. What if a show is cancelled or postponed? What happens if my tickets do not arrive in time? endobj You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. The MCG does apply an additional transaction fee. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. Visit the Ticketek Groups page for more information. Ticketek: A global leader in ticketing and technology. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. ) 3- 12 - Junior Ticket. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. The email account that the message has been sent to is closed. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). Ticketek Australia Reviews | Read Customer Service Reviews - Trustpilot As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. To do this, please check the 'keep me signed in' box when you log in. My Ticketek; Gift Vouchers; Why does Ticketek want to access my Facebook details? Don't worry! Ticketek Australia | Official Tickets for Sport, Concerts, Theatre Children aged 0-6 do not require a ticket, however, they must not occupy a seat. No. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. Choose the best delivery option that suits you. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. endobj As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. The mobile number provided will be sent your mobile ticket/s 8. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner.